Effective Date: December 5, 2025
Last Updated: December 5, 2025
By opting in to receive SMS (text message) communications from True Roots Counselling Services (“True Roots,” “we,” “our,” “us”), you agree to the following Terms & Conditions. These terms apply to all SMS communications sent by True Roots.
1. Program Description
By enrolling in SMS messaging, you may receive text messages related to:
Appointment reminders
Program or group session updates
Event notifications
Registration confirmations
Service announcements related to True Roots Counselling Services
Messages are intended to support communication, not replace therapeutic services.
2. Consent to Receive Messages
By providing your mobile phone number and opting in, you:
Authorize True Roots to send SMS messages using automated or manual systems
Confirm that you are the authorized user of the phone number provided
Understand that consent is not a condition of purchasing services
3. Message Frequency
Message frequency will vary depending on your involvement with services, programs, and events. You may receive:
Occasional service-related updates
Time-sensitive reminders
Community announcements
4. Message & Data Rates
Standard message and data rates may apply according to your mobile carrier and mobile plan. True Roots Counselling Services is not responsible for carrier charges.
5. Opt-Out Instructions
You may unsubscribe from SMS messages at any time by:
Replying STOP to any SMS message
Emailing support@trueroots.org
Submitting a written request through True Roots administration
Once unsubscribed, you will no longer receive SMS messages unless you actively opt back in.
6. Help Instructions
For help with SMS communications, you may:
Reply HELP to any message
Email support@trueroots.org
7. Privacy & Data Use
Your personal information is handled in accordance with our Privacy Policy & SMS Privacy Policy. We do not sell or share your phone number for marketing purposes. SMS data is used solely to provide communication services related to True Roots.
8. Carriers & Liability
Wireless carriers are not liable for delayed or undelivered messages. True Roots Counselling Services is not responsible for service interruptions caused by carriers, system failures, or technical issues.
9. Modification of Terms
True Roots Counselling Services reserves the right to modify or terminate its SMS program or these Terms & Conditions at any time. Updates will be posted on this page.
10. Contact Information
For all SMS-related inquiries:
